Contract types

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Contract types2020-04-27T08:06:14+00:00

Silver

  • Monitored devices and metrics: Unlimited
  • Number of incidents:
    8
  • Support availability: 8×5
  • Initial response time:1 day
  • Emergency response time:
    N/A
  • Support contacts:
    1
  • Supported Zabbix servers: Prices per server
  • Support for Zabbix proxy:
    N/A
  • Legal entities covered: 1
  • Remote troubleshooting: N/A
  • Performance tuning: N/A
  • Pre-compiled Zabbix agent for specific platforms: N/A
  • Environment review: N/A
  • Assigned primary account manager: N/A
  • Upgrade to the latest version: N/A
  • Monthly progress meetings: N/A
  • On-site visit: N/A
  • Online Zabbix Certified User training: N/A
  • On-site Zabbix Certified Specialist and Professional training: N/A
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Gold

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 8×5
  • Initial response time: 4 hours
  • Emergency response time:
    N/A
  • Support contacts:
    2
  • Supported Zabbix servers: Prices per server
  • Support for Zabbix proxy:
    N/A
  • Legal entities covered: 1
  • Remote troubleshooting:
  • Performance tuning: N/A
  • Pre-compiled Zabbix agent for specific platforms: N/A
  • Environment review: N/A
  • Assigned primary account manager: N/A
  • Upgrade to the latest version: N/A
  • Monthly progress meetings: N/A
  • On-site visit: N/A
  • Online Zabbix Certified User training: N/A
  • On-site Zabbix Certified Specialist and Professional training: N/A
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Platinum

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 4 hours
  • Emergency response time: 90 minutes
  • Support contacts:
    3
  • Supported Zabbix servers: Prices per server
  • Support for Zabbix proxy:
    N/A
  • Legal entities covered: 1
  • Remote troubleshooting:
  • Performance tuning:
  • Pre-compiled Zabbix agent for specific platforms: N/A
  • Environment review: N/A
  • Assigned primary account manager: N/A
  • Upgrade to the latest version: N/A
  • Monthly progress meetings: N/A
  • On-site visit: N/A
  • Online Zabbix Certified User training: N/A
  • On-site Zabbix Certified Specialist and Professional training: N/A
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Enterprise

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 4 hours
  • Emergency response time: 90 minutes
  • Support contacts:
    7
  • Supported Zabbix servers:
    Unlimited
  • Support for Zabbix proxy:
    Unlimited
  • Legal entities covered: 1
  • Remote troubleshooting:
  • Performance tuning:
  • Pre-compiled Zabbix agent for specific platforms:
  • Environment review:
  • Assigned primary account manager:
  • Upgrade to the latest version:
  • Monthly progress meetings:
  • On-site visit:
  • Online Zabbix Certified User training:
  • On-site Zabbix Certified Specialist and Professional training:
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Global I

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 2 hours
  • Emergency response time: 60 minutes
  • Support contacts: 20
  • Supported Zabbix servers:
    Unlimited
  • Support for Zabbix proxy:
    Unlimited
  • Legal entities covered: 5
  • Remote troubleshooting:
  • Performance tuning:
  • Pre-compiled Zabbix agent for specific platforms:
  • Environment review:
  • Assigned primary account manager:
  • Upgrade to the latest version:
  • Monthly progress meetings:
  • On-site visit: ✓(x2)
  • Online Zabbix Certified User training: ✓(x3)
  • On-site Zabbix Certified Specialist and Professional training: ✓(x2)
  • On-site Zabbix Certified Expert training:
  • Man-days of integration and development:✓(20days)
  • Zabbix Summit tickets:(x3)
Why are the prices not listed on the website?2020-04-27T08:05:20+00:00

We try to give you the best advise before you make a decision based on the price. Also, if we are able to provide you a sales quote, we can provide you the best price with a nice discount.

Which contract type do you recommend?2020-04-27T08:03:33+00:00

Contact us!

We will provide you the best advise regarding the contract that fills your company, needs and environment.

Why choose for 1st line support from Opensource ICT Solutions?2020-04-27T08:02:32+00:00

We are a Certified Zabbix partner and trainer. Our consultants are configuring, building and maintaining Zabbix environments on a daily base for customers all over the world.

Our knowledge will come handy solving your problems.

We will provide support in Dutch and English, by phone, over the internet(ticketing system) or even on-site.

Who will provide the support?2020-04-27T08:00:00+00:00

There are 2 options:

  • Opensource ICT Solutions Zabbix experts will provide the 1st line support, and if we are unable to solve your issue (for example due to a bug) the contract is backed up by Zabbix SIA and the developers will handle 2nd line support
  • Zabbix SIA will provide you directly the support
How does it work?2020-04-27T07:57:50+00:00

Purchase a support contract and you will be able to create incidents regarding your Zabbix environment.
Bugs? Unexpected behaviour on parts of your configuration? Things not working as expected? Trouble setting up some features?
Just create a incident and your supportcontract will pay off!