Silver

  • Monitored devices and metrics: Unlimited
  • Number of incidents:
    8
  • Support availability: 8×5
  • Initial response time:1 day
  • Emergency response time:
    N/A
  • Support contacts:
    1
  • Supported Zabbix servers: Prices per server
  • Support for Zabbix proxy:
    N/A
  • Legal entities covered: 1
  • Remote troubleshooting: N/A
  • Performance tuning: N/A
  • Pre-compiled Zabbix agent for specific platforms: N/A
  • Environment review: N/A
  • Assigned primary account manager: N/A
  • Upgrade to the latest version: N/A
  • Monthly progress meetings: N/A
  • On-site visit: N/A
  • Online Zabbix Certified User training: N/A
  • On-site Zabbix Certified Specialist and Professional training: N/A
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Gold

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 8×5
  • Initial response time: 4 hours
  • Emergency response time:
    N/A
  • Support contacts:
    2
  • Supported Zabbix servers: Prices per server
  • Support for Zabbix proxy:
    N/A
  • Legal entities covered: 1
  • Remote troubleshooting:
  • Performance tuning: N/A
  • Pre-compiled Zabbix agent for specific platforms: N/A
  • Environment review: N/A
  • Assigned primary account manager: N/A
  • Upgrade to the latest version: N/A
  • Monthly progress meetings: N/A
  • On-site visit: N/A
  • Online Zabbix Certified User training: N/A
  • On-site Zabbix Certified Specialist and Professional training: N/A
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Platinum

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 4 hours
  • Emergency response time: 90 minutes
  • Support contacts:
    3
  • Supported Zabbix servers: Prices per server
  • Support for Zabbix proxy:
    N/A
  • Legal entities covered: 1
  • Remote troubleshooting:
  • Performance tuning:
  • Pre-compiled Zabbix agent for specific platforms: N/A
  • Environment review: N/A
  • Assigned primary account manager: N/A
  • Upgrade to the latest version: N/A
  • Monthly progress meetings: N/A
  • On-site visit: N/A
  • Online Zabbix Certified User training: N/A
  • On-site Zabbix Certified Specialist and Professional training: N/A
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Enterprise

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 4 hours
  • Emergency response time: 90 minutes
  • Support contacts:
    7
  • Supported Zabbix servers:
    Unlimited
  • Support for Zabbix proxy:
    Unlimited
  • Legal entities covered: 1
  • Remote troubleshooting:
  • Performance tuning:
  • Pre-compiled Zabbix agent for specific platforms:
  • Environment review:
  • Assigned primary account manager:
  • Upgrade to the latest version:
  • Monthly progress meetings:
  • On-site visit:
  • Online Zabbix Certified User training:
  • On-site Zabbix Certified Specialist and Professional training:
  • On-site Zabbix Certified Expert training: N/A
  • Man-days of integration and development:N/A
  • Zabbix Summit tickets:N/A

Global I

  • Monitored devices and metrics: Unlimited
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 2 hours
  • Emergency response time: 60 minutes
  • Support contacts: 20
  • Supported Zabbix servers:
    Unlimited
  • Support for Zabbix proxy:
    Unlimited
  • Legal entities covered: 5
  • Remote troubleshooting:
  • Performance tuning:
  • Pre-compiled Zabbix agent for specific platforms:
  • Environment review:
  • Assigned primary account manager:
  • Upgrade to the latest version:
  • Monthly progress meetings:
  • On-site visit: ✓(x2)
  • Online Zabbix Certified User training: ✓(x3)
  • On-site Zabbix Certified Specialist and Professional training: ✓(x2)
  • On-site Zabbix Certified Expert training:
  • Man-days of integration and development:✓(20days)
  • Zabbix Summit tickets:(x3)